Information for Issuers of Angling and Hunting Licences

Current Status of the Automated Licensing System

A list of active licence issuers is available on the Outdoors Card website along with details on how to purchase an Outdoors Card or licence using the self-service Internet option. Visit ontario.ca/outdoorscard to see what is offered or to view your listing.

Your E-Mail Address

To ensure issuers receive up-to-date information (Issuer Bulletins), please provide your e-mail address to Neil Scero. E-mail addresses will be kept confidential and in accordance with privacy regulations.

Have a Question? Get the Answer!

Here are the numbers to call to get the help you need:

Questions about Hunting or Fishing Regulations or general questions about the system are to be directed to the:

Outdoors Card Centre: 1-800-387-7011
Monday through Friday, 8:30 a.m. – 5:00 p.m.
NOTE: A French-speaking staff member is available during these hours if an issuer requires assistance to provide a client with French service.

For technical questions or to report issues with how the system is operating contact the:

Active Outdoors Help Desk: 1-866-703-1927
Monday through Sunday, 5:00 a.m. to 12:00 a.m. EST
For examples of the type of support Active Outdoors Help Desk can/cannot provide to issuers when MNR is not open, refer to Active Outdoors Help Desk Support for Ontario Licence Issuers (PDF, 54 kb) NEW

Equipment upgrades and general questions about equipment offerings contact:

Neil Scero: 1-705-755-1848
Monday through Friday, 8:30 a.m. – 4:00 p.m.

Questions about Pre-Authorized Debit Process or Void Licence Procedures

Dawn Johnston: 1-705-755-2119
Monday through Friday 8:30 a.m. – 4:00 p.m.

UPDATES - Modernizing Approvals Project

The Ministry of Natural Resources is streamlining its approvals processes to help individuals and businesses access these services faster and more efficiently, while continuing to protect and sustainably manage Ontario's natural resources. This is where licence issuers will find updates on how this is progressing.

June 13 Memo to Fishing and Hunting Licence Issuers (PDF, 30 kb) NEW

Licence Issuer Requirements Under the French Language Services Act

Licence issuers who provide the public with fishing and hunting licences are required to offer licence issuing services to the public in French when requested. If an issuer requires assistance to provide a client with service in French, the issuer may call the Outdoors Card Centre toll-free line at 1-800-387-7011 between 8:30 a.m. and 5 p.m., Monday to Friday and request a French speaking representative. Get full information on this requirement (PDF, 23 kb)

HELPFUL HINTS

Requesting ID from Customers

There are no legal requirements from MNR requiring issuers to see a person's driver's licence or any other piece of identification in order to conduct a transaction in LAS. Clients who do not provide identification are not to be denied their purchase/transaction.

Reminder: Customer Addresses and Phone Numbers

When confirming an address, please ask for and update the client's phone number wherever possible. Although this is not a mandatory field, it greatly assists the MNR to be able to contact the customer in the event of returned mail, multiple or duplicate Outdoors Card accounts, etc.

Processing Voids

Voided licences must be returned to the Ministry of Natural Resources within 30 days for voids to be applied to the issuer account. After the 30 days the total voided transaction will be charged to the issuer account.

Updated Product/ Price List

2013 Product/Price List for Outside Issuers (PDF, 35 kb)

For issuer commission rates, please contact your district office.

2013 Licence Fee Chart for Posting at Issuer Locations (PDF, 24 kb)

Country Codes

A list of Country Codes (PDF, 32 kb) is available for use when issuing licences.

Notice of Collection

Issuers must print and post the Notice of Collection of Personal Information (PDF, 125 kb) at their place of business.

Tips for WebPOS Users: LAS Card Reader

Please refer to the link Card Reader (LAS) - Issues & Tips for WebPOS Users (PDF, 367 kb) to see card reader tips.

Ordering Licence Paper Rolls and Receipt Paper Rolls Separately

Issuers can order VeriFone Receipt paper rolls separately without ordering the whole paper supply kit. Place the order by calling the AO Technical Help Desk at 1-866-703-1927. The help desk will send an e-mail request to their shipping department in Toronto who will mail out a receipt kit only (5 Omni DT VeriFone receipt rolls).

About reports

This is the current recommended process for reports:

Issuers should print a Daily Sales report at the end of each day.
Issuers should print a Previous Day Sales report the next morning to confirm sales, reversals and voids following the overnight posting period.
All voided licence transactions must be submitted within 30 days with a void submission form to the MNR office as indicated on the form.

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Memo to Seasonal Issuers: Close Out and Start Up Processes

At the end of your 2012 operating season, please follow these close out procedures for WebPOS and VeriFone machines. (PDF, 22 kb)

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Issuers' Bi-Weekly PAD Schedule

Pre-Authorized Debit reports are available according to the bi-weekly PAD schedule. The PAD report will list net sales including HST, as well as any charged voids, or reimbursements, or adjustments on your issuer account.

Get the 2013 PAD Schedule (PDF, 39 kb). Revised July 12, 2013

Get instructions for printing PAD Notification Reports: Interim WebPOS Reporting (PDF, 223 kb)

Changing Banking Information

Please contact your district office to let them know if a change in PAD or business information is required. We require 5 business days to process a change to a PAD account once we receive BOTH an updated PAD agreement form (PDF, 30 kb) and a VOID cheque. After speaking with your district office you can mail the original documents to:

Dawn Johnston, Program and Reporting Analyst
Marketing and Client Services Section
Fish and Wildlife Services Branch
Ministry of Natural Resources
300 Water Street, 5th Floor, North Tower
Peterborough, Ontario K9J 8M5

A copy of the agreement and cheque may also be faxed to the attention of Dawn Johnston at (705) 755-1900 to speed things up, but the mailed documents are also required.

Please be sure to keep the current PAD account open until the new PAD is set up and operational.

PAD Forms

Pre-Authorized Debit (PAD) Agreement (PDF, 23 kb) - download, complete, have signed by authorized issuer. Get more information on the PAD process for remittance of revenue in Explanation of Pre-Authorized Debit Processes for Remittance of Revenue (PDF, 30 kb)
Void Cheque or Pre-printed deposit slip
Issuer must include a VOID cheque or a pre-printed deposit slip for the PAD/remittance account along with the other forms.

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Returning Equipment

If for any reason an issuer has to return equipment, the issuer should contact their District Office. The District Office will arrange for equipment return.

More Information