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How Are We Doing?

Photo - Enforcement check on trail

The Enforcement Branch has released its second annual report of the Compliments and Complaints Process for the period of April 1, 2012 - March 31, 2013.

 

The Compliments and Complaints Process demonstrates our commitment to transparency and accountability within the Enforcement Branch by providing the public the opportunity to provide feedback on the on-duty conduct of our officers.

 

Enforcement Branch Public Compliments and Complaints Annual Report 2012-2013 (PDF, 448 kb)

 

We train and support our employees to treat you in a
respectful and courteous manner.

 

In an effort to improve our services we want to know if you are satisfied with the contact you have had from our enforcement staff.

 

A toll-free phone line, on-line feedback form and a secured e-mail address are provided below for your use and convenience in sending us your compliments or complaints regarding your interaction with our officers.

 

All information submitted through the compliments and complaints feedback form, phone line or e-mail address will be kept confidential. Your personal information will only be used to investigate matters of concern and respond to your comments.

 

Online Compliments & Complaints Form:

 

Please include the following:

 

First & last name, title (Mr. Mrs. Ms)

 

Mailing address

 

Phone number where you may be reached

 

E-Mail Address

 

Please provide as many specific details as possible

 

  • What do you want to tell us about?
  • Date/Time/Location of contact
  • Name of Enforcement Officer(s) involved (if known)
  • Action requested
  • If you have contacted us about this before, please include details such as date and name of contact person you were dealing with.

Your Message:

Please specify if you require a response.

 

If no response or follow-up is required, you may disregard the collection of personal information.

 

If you request a response, but choose to withhold your contact details or use inappropriate language in your message, we will not be able to respond to you.

 

 

 

 

Phone-in Compliments & Complaints: 1-855- 497-7445 (toll free within Ontario)

 

Messages may be left 24 hours a day, 7 days a week.

 

Please Note: Calls to this line are monitored, logged and redirected as required during regular office hours.

 

If you would prefer to send us an e-mail - click the link below. Please be sure to include all of the necessary information as outlined above.

 

E-Mail Compliments & Complaints: howarewedoing@ontario.ca

 

 

If a response has been requested we will:

 

  • Confirm receipt of your message by phone or e-mail
  • Initiate a file within 5 working days
  • Respond to you within 15 working days

 

Some situations may take longer than others to investigate. We will let you know if this is the case.

 

 

Please Note: We cannot comment or discuss matters that are currently under investigation or before the courts.

 

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